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Customer Service

At Lancashire College of Further Education we offer a variety of Customer services ranging from level 1 to level 3, customer service courses are designed to help leaners to improved they ability in the customer service sector/environment and give them a better understanding of customer service.



Lancashire College of Further Education, The Customer Service courses are for learners who work in, or who want to work in customer service roles such as. Customer Service Supervisor, Customer Relationship Manager, Customer Service Team leader, Client Services Officer, Events Coordinator.

The qualification gives learners the opportunity to: develop and demonstrate technical and wider sector-related knowledge to underpin competence in the job roles stated above. This includes the principles, and techniques for organising and delivering customer service, building and maintaining relationships with customers and an understanding of the legislation and regulations that governs the industry. Develop and demonstrate a range of technical skills and behaviours that supports competence in the job roles stated above. This includes resolving customer problems and complaints, communicating with customers, delivering non-routine customer service and supporting improvements in customer service. Develop their own personal growth and engagement in learning through the development of personal, learning and thinking skills (PLTS). Achieving this qualification also gives learners the opportunity to progress to job roles that require a more complex set of skills and responsibility including leading and managing, for example, Service Delivery Manager, Client Services Manager or Customer Operations Manager.

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