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Polices & Procedures

Find below our Polices & Procedures

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Course Booking Terms and Conditions and Cancellation Policy

Effective from 02nd of January 2016.

Please note these Terms and Conditions may be subject to change without notice.


For current course costs and dates, please refer to our website.

Before booking onto the course, please ensure you have read the course content, to ensure the course will meet your training needs and that you are able to meet pre-requisites, where stated.

If a course registration/booking form is completed by an individual other than the named candidate, it is the responsibility of the employer to ensure the candidate is suitable for the course and has the relevant experience.

Upon receipt of your booking form, and subsequent payment your place(s) will be confirmed.

Important note: Lancashire College of Further Education LCFE acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.

Purchase Orders

Purchase orders may be accepted in lieu of payment at time of booking at LCFE sole discretion.

Acceptance of purchase orders is subject to LCFE prior approval for credit terms. Customers must first supply a completed Customer Information Form upon request.

Purchase orders shall not be accepted from any customer at any time during which the customer’s account is placed on “stop” due to default.

Invoicing and payment

Course fees are payable upon booking unless a valid, authorised Purchase Order is provided and accepted.

Invoices will be sent via email to the name and address provided on the booking form and must be paid within 30 days of the invoice date or not later than 1 working day prior to the start of the course, whichever date occurs soonest (the due date).

Payment must be made in pounds Sterling by cheque, credit/debit card or BACS.

If any amount properly due to LCFE under or in connection with these terms and conditions remains outstanding beyond the due date LCFE may:

a) Charge interest on the overdue amount at the rate of 8% per annum above the base rate of HSBC Bank from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or

b) Claim interest and statutory compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998).

Course attendance and certification

Candidates will receive joining instructions via email to the email address provided on the booking form.

It is the responsibility of the individual completing the course registration/booking form to ensure joining instructions are received by the candidate. Instructions will be sent via email to the email address provided on the booking form.

If the joining instructions are not received, it is the responsibility of the individual who completed the course registration/booking form to contact LCFE to arrange for them to be reissued.

Failure to attend the course will result in the full cost being incurred.

LCFE will send all correspondence primarily via email to the email address provided on the booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.


Cancellations and Amendments

All requests for cancellations and/or transfers must be received in writing.

Changes will become effective on the date of written confirmation being received.

The appropriate cancellation charge will apply based on the cost of your booking, as shown below.

*excluding extenuating circumstances which will be charged at LCFE discretion.

Calendar days

I agree to these Terms and Conditions