No1 : Lancashire #1 SIA & Taxi Course

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Appleby Street, Blackburn BB1 3BL
LCFE

Inspire Calm and Control – Become a Certified Conflict Management Instructor

Level 3 Delivery of Conflict Management Training Course.

The Level 3 Award in the Delivery of Conflict Management Training is the ideal programme for trainers, instructors, and security professionals who wish to teach effective conflict resolution techniques within the private security sector and other customer-facing industries.

This qualification equips you with the knowledge and practical ability to design, deliver, and evaluate conflict management training sessions that promote safety, professionalism, and positive outcomes in challenging situations.

What Is the Level 3 Delivery of Conflict Management Training?

The Level 3 Award in the Delivery of Conflict Management Training is a nationally recognised qualification designed for professionals who wish to teach effective conflict management and resolution skills to others. Approved by the Security Industry Authority (SIA), this qualification provides the knowledge, confidence, and instructional techniques required to deliver high-quality training on how to prevent, manage, and resolve conflict safely and professionally.

This course is essential for anyone who wants to deliver SIA-linked qualifications, such as the Door Supervisor or Security Guard courses, or to offer standalone conflict management workshops across a variety of industries, including security and law enforcement, retail and customer service, healthcare and education, hospitality and transport, as well as the public sector and local government.

By completing this qualification, you will gain the skills and accreditation needed to design, deliver, and assess conflict management training that upholds industry standards and promotes professionalism in the workplace.

Course Details

Course Title: Level 3 Award in the Delivery of Conflict Management Training
Delivery Mode: Classroom or Virtual + Practical Assessment
Certification: Recognised by awarding bodies and regulated by Ofqual
Content: Covers planning, structuring, and delivering training sessions, conflict management principles, prevention, resolution, and safe practices
Assessment: Evaluation of instructional ability and subject knowledge through practical and written assessments
Eligibility: Ideal for trainers, instructors, or security professionals who want to deliver SIA-linked qualifications (Security Guard, Door Supervisor) or standalone conflict management workshops

Course Modules:

This course combines advanced conflict resolution strategies with training delivery skills, preparing you to teach others how to manage conflict safely and legally confidently.

Principles of Conflict Management – Understanding the nature of conflict, its causes, and strategies for prevention and resolution.
Legislation and Industry Standards – Overview of relevant laws, regulations, and SIA requirements for conflict management training.
Planning and Preparing Training Sessions – Designing structured, engaging, and effective training programmes for learners.
Delivering Conflict Management Training – Techniques for presenting content, facilitating discussions, and managing group dynamics.
Instructional Techniques and Communication Skills – Effective teaching methods, verbal and non-verbal communication, and managing challenging learners.
Assessing Learners – Methods to evaluate understanding, monitor progress, and provide constructive feedback.
Practical Exercises and Role-Play – Applying conflict management techniques in realistic scenarios to develop confidence and competence.
Evaluation and Continuous Improvement – Reviewing training effectiveness, identifying areas for improvement, and maintaining high standards.

Who Is This Course For?

The Level 3 Award in the Delivery of Conflict Management Training is designed for professionals who want to develop the skills and accreditation necessary to teach conflict management effectively. This course is suitable for a wide range of roles where conflict resolution, staff development, or learner engagement is a key responsibility. It is particularly valuable for those looking to deliver SIA-linked qualifications or standalone training in conflict management.

Security Trainers and Assessors – Professionals who deliver SIA-linked courses such as Security Guard or Door Supervisor training.
Supervisors and Managers – Those responsible for staff development and conflict management in security, customer service, or operational roles.
Workplace Trainers and Facilitators – Individuals looking to provide conflict management workshops in corporate or public sector environments.
HR and Learning & Development Professionals – Staff responsible for employee training, workplace safety, and conflict resolution programs.
Healthcare, Education, and Customer-Facing Professionals – Those who need to manage conflict effectively in high-pressure or sensitive environments.
Independent Trainers – Professionals wishing to deliver accredited conflict management training across multiple industries.

Why choose LCFE?

Expert-Led Training: Learn from experienced instructors with industry knowledge, gaining practical skills alongside theoretical understanding.
Recognised Qualifications: Our courses are nationally recognised, giving you the credentials you need to progress confidently in your career.
Career-Focused Approach: LCFE doesn’t just teach — we prepare you for employment. Our courses are tailored to equip you with the skills employers are looking for.
Supportive Learning Environment: From personalised guidance to practical, hands-on training, we ensure you receive the support you need to succeed.
Proven Track Record: LCFE has a strong reputation for delivering high-quality education and training, helping countless students launch or advance their careers.
Copatitve price & no retake fees
With our links with the local SIA security companies, we will support you in finding a job

Entry Requirements:

Minimum Age: 18 years or older.
Experience: Some experience in training, supervision, or a professional role where conflict management is relevant is highly recommended.
Qualifications: While there are no formal academic prerequisites, a Level 2 or equivalent in Conflict Management, Security, or Training is advantageous.
Language Skills: Proficiency in English, both written and spoken, to understand course materials and effectively deliver training.
Professional Status: Ideal for individuals working in security, customer-facing roles, HR, education, healthcare, or similar sectors where conflict resolution is part of daily responsibilities.

Enrol Today: develop your skills and the accreditation necessary to teach conflict management effectively

 Contact Lancashire College of Further Education today for more information or

👉 Apply Now
Who is this Level 3 Award in the Delivery of Conflict Management Training course suitable for?
This course is ideal for security trainers, supervisors, HR professionals, workplace trainers, and anyone looking to deliver conflict management training in the security industry or other professional environments.
Do I need prior experience in training or conflict management to obtain the Level 3 Award in the Delivery of Conflict Management Training?
While prior experience in training, supervision, or conflict management is recommended, it is not mandatory. The course is designed to equip participants with the skills and techniques necessary to deliver training effectively
What are the entry requirements for the Level 3 Award in the Delivery of Conflict Management Training?
Participants should be at least 18 years old, have proficiency in English, and ideally hold a Level 2 qualification or have relevant professional experience.
Is the Level 3 Award in the Delivery of Conflict Management Training an SIA-recognised qualification?
Yes, the Level 3 Award is approved by the Security Industry Authority (SIA), allowing participants to deliver SIA-linked qualifications such as Security Guard or Door Supervisor training.
How is the Level 3 Award in the Delivery of Conflict Management Training course assessed?
Assessment is usually through a combination of practical teaching exercises, role-play scenarios, and written evaluations to ensure participants can deliver conflict management training effectively.
Is there an online option for the Level 3 Award in the Delivery of Conflict Management Training course?
Lancashire College of Further Education (LCFE) offer blended learning options that combine online theory components with in-person practical assessments to meet accreditation requirements.

Do you still have any problems, or can't you find what you are looking for?

For any inquiries about the course, please feel free to contact us by calling during business hours or by email.

Head office address:

Daisyfield Business Centre, Appleby Street, Blackburn, BB13BL

Call for help:

+44 1254 433931

Mail for information:

courses@lcfe.org
info@lcfe.org